FAQ
Measure your pet's chest girth, back length, and neck circumference, then compare with our Sizing Chart. If between sizes, we recommend sizing up for a more comfortable fit.
You have 15 days from deliveryto request a return or exchange. Items must be unworn, unwashed, and free of pet hair. Customer covers return shipping unless the return is due to our error. See full Return Policy for details.
Machine wash cold on gentle cycle and lay flat to dry. Do not bleach, iron, or tumble dry high. For best results, wash inside out.
Yes — all our fabrics are hypoallergenic, baby-soft, and free from harmful chemicals. Designed with sensitive pets in mind.
Absolutely. If the size doesn't work, you can exchange for a different sizeorreturn for a refund within 15 days. Item must be unused and hair-free.
Yes, we ship worldwide from fulfillment centers based on your location. Delivery typically takes 7–10 business days. Tracking updates within 3–7 days after shipping.
We're sorry to hear that! Please email us at support@luluvia.com within 48 hours of delivery with photos of the damage, and we'll make it right — either by resending a replacement or issuing a refund.
If your pet's measurements fall between two sizes, we recommend choosing the larger size for extra comfort and room to move.
Yes, as long as your order has not shipped yet. Email us at support@luluvia.com right away and we'll do our best to help.
Some styles are universal and fit both cats and small dogs. Check the product description or size chart for specific recommendations.
