Return and Exchange Policy

Returns & Exchanges

By placing an order, you agree to the following terms.

Cancellations

We accept cancellations before your item ships. Email us at support@luluvia.com right away if you need to cancel or modify your order.

Returns & Exchanges

You have 14 days from delivery to request a return or exchange.

To be eligible:

• Item must be unworn, unwashed, and free of pet hair
• Must be in original packaging with tags attached
• Proof of purchase required

Return for Refund

• Accepted for defective, damaged, or incorrect items
• Customer covers return shipping unless the error was ours
• Refunds issued to original payment method

Exchange for Size/Style

• We'll exchange for a different size or color if item is unused
• Customer pays return shipping; new item ships free

Defective/Wrong Item?

If we made a mistake, we'll resend the correct item at no cost to you.

Non-Returnable Items

• Final sale items
• Items with pet hair, stains, or wear
• Gift cards

Refunds

Once we receive your return, we'll notify you of approval. Refunds are processed within 5–7 business days to your original payment method.

Need Help?

Email us at support@luluvia.com